MGT 745 - Managing Organizational Crises

3 credit(s)
Events and their interpretations can harm the people, financial condition, and reputations of organizations. Crises usually entail (1) an unfolding sequence of events and their interpretations by affected stakeholders, leading to (2) the decisive moment, or turning point, when it is decided what change is required. Both scholars and practitioners try to observe, measure, and understand the dynamics of organizational crises- those in the making and those under way. Significant attention is paid to the study of values, preferences, and interests of all stakeholders embedded in strategic organizational decision making and oral, written, and visual forms of communication before, during, and after the crisis. The course uses lecture, discussion, student presentations, and case studies.

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